ROE IQ

A. Vision and Mission

Vision: Invest with knowledge & safety.

Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst

• To publish research reports based on research activities of the RA.
• To provide an independent unbiased view on securities.
• To offer unbiased recommendations, disclosing the financial interests in recommended securities.
• To provide research recommendations based on analysis of publicly available information and known observations.
• To conduct annual audit.
• To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
• To maintain records of interactions with all clients, including prospective clients (prior to onboarding), where any conversation related to research services has taken place.

C. Details of services provided to investors

Onboarding of clients: sharing of terms and conditions of research services; completing KYC of fee-paying clients.

Disclosure to clients:

• Disclose material information about the RA, including business activity, disciplinary history, terms and conditions of research services, details of associates, risks and conflicts of interest, if any.
• Disclose the extent of use of Artificial Intelligence tools in providing research services.
• When dealing with third-party research reports, disclose any material conflict of interest of the third-party research provider, or provide web address(es) where such disclosures are available.
• Disclose the timelines for each service.
• Draw the client’s attention to the caution on complex and high-risk financial products.
• Distribute research reports and recommendations to clients without discrimination.
• Maintain confidentiality with respect to publication of research reports until they are made available in the public domain.
• Respect data privacy rights of clients and take appropriate measures to protect unauthorised use of their confidential information.

D. Details of grievance redressal mechanism and how to access it

• The investor can lodge a complaint or grievance against the RA, who shall resolve it within 21 days of receipt.
• If unresolved or unsatisfied, the investor may lodge a complaint on SEBI’s SCORES 2.0 portal (scores.sebi.gov.in (opens in a new tab)). The complaint is first reviewed by the designated body (RAASB) and, on a second review, by SEBI.
• If still unsatisfied, the investor may approach SMART ODR (smartodr.in (opens in a new tab)).
• Physical complaints may be sent to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai 400 051.

E. Rights of investors

• Right to privacy and confidentiality.
• Right to transparent practices.
• Right to fair and equitable treatment.
• Right to adequate information.
• Right to initial and continuing disclosure.
• Right to fair and true advertisement.
• Right to awareness about service parameters, turnaround times and timelines for each service.
• Right to be heard and satisfactory, timely grievance redressal.
• Right to exit from the research service in accordance with the terms and conditions.
• Right to receive clear guidance and caution notices when dealing in complex and high-risk financial products.
• Additional rights for vulnerable and differently-abled consumers, including accessibility.
• Right to digital accessibility.
• Right to provide feedback on the services.
• Right against coercive, unfair and one-sided clauses in terms and conditions.

F. Expectations from investors (responsibilities)

Do’s

• Always deal with SEBI-registered Research Analysts.
• Check that the RA has a valid registration certificate, and verify it on SEBI’s list of registered RAs.
• Read the disclosures, terms and conditions carefully before subscribing.
• Pay fees only through banking channels and keep signed receipts.
• Ask relevant questions and clear doubts before acting on research.
• Know that you can stop availing the service at any time.
• Know that you are not bound by any clause that contravenes the regulations.
• Inform SEBI if any RA offers assured or guaranteed returns.

Don’ts

• Do not provide funds for investment to the RA.
• Do not fall prey to luring advertisements or market rumours.
• Do not be swayed by discounts, gifts or other offers.
• Do not share login credentials or passwords of trading, demat or bank accounts with the RA.